Refund & Return Policy

Last updated: September 24, 2026

At AIHS Distribution, we value our business partnership and strive to ensure every wholesale order meets your expectations. Please review our return guidelines below:

1. Return Window

We accept returns within 1 week (7 days) of your delivery date. Requests made after 7 days from the delivery confirmation cannot be accepted.

2. Condition for Returns

To be eligible for a return and full refund/exchange:

• The products must be undamaged, unopened, and in their original packaging.
• Items must be in a fully resalable condition.

3. Damaged or Incorrect Items

In the rare event that you receive a damaged or incorrect product, please notify us immediately upon delivery via live chat or email with photo evidence so we can resolve the issue swiftly.

4. How to Initiate a Return

To start a return process, please contact our support team at aihsdistribution@gmail.com or via live chat with your order number and reason for return. Our team will guide you through the return shipping steps.